Refund policy

Return and Refund Policy

Effective Date: 08/28/2025

 

At Test Your World, operated by BRS Lab Services, a Michigan company, we provide laboratory-based testing services for consumer insight. Because our services involve shipping test kits and analyzing samples, refunds are limited as outlined below.

1. Refunds for Unused Kits

• If you request a refund after your kit has been shipped but before submitting a sample, we will issue a refund for the purchase price minus a $10 shipping and handling fee.
• You do not need to return the kit to us.

2. Kits With Samples Submitted

• Once a sample has been collected and mailed back for processing, the testing service is considered rendered and no refunds are available.
• If your sample cannot be processed due to a laboratory error, we will provide either a free replacement kit or a full refund.

3. Shipping Issues

• If your kit is lost or damaged during shipping, contact us within 7 days of receipt (or expected delivery date) and we will send a replacement at no charge.

4. Processing Delays

• Standard turnaround time is 7–10 days from mailing, but this may vary due to postal transit or seasonal volume.
• Delays caused by postal services or improper sample collection are outside our control and are not grounds for refund.

5. How to Request a Refund

To request a refund, please contact us at:

BRS Lab Services
Canton, MI 48187
Email: info@brslab.com

Please include your order number, confirmation code, and reason for the request. Approved refunds are processed back to the original payment method within 7–10 business days.

6. Non-Refundable Items

• The $10 shipping and handling fee (once a kit has been mailed)
• Kits with collected samples
• Services already rendered